FAQ

When will my item arrive?

Shipping and delivery will vary depending on the delivery option.

Local delivery will be arranged with you in person.

Instore or curb side pick-up available. We will contact you when your purchase is ready. Pick up times are during regular business hours (* Pick up is available by appointment only due to Covid-19).

• 1325 Old Highway # 2, Unit # 3, Belleville, ON  K8N 4Z2

Please allow for additional delivery time due to delays with Covid-19.

What happens if an item is damaged or lost during shipping?

Please contact us at info@rosescale.com if your item is lost or damaged during shipping so we can correct the matter.

Do you ship Canada-wide?

We do ship many products Canada-wide. 

Can I pick my item up?

Yes! We offer FREE curbside and in store pick up. 

Do you offer local delivery?

We offer local delivery on large scales and Treager BBQs. Please contact us for more information at info@rosescale.com.

How do I pay?

Online payment options are Visa, MasterCard and PayPal.

What is Legal For trade?

Rose Scale is approved by Measurement Canada to certify and service Legal for Trade devices. Weighing and measuring devices — including scales used for trade in Canada must meet stringent standards set by the Weights and Measures Act. Under the Weights and Measures Act, trade is defined as the selling, purchasing, exchanging, consigning, leasing or providing of any commodity, right, facility or service on the basis of measure and includes the business of providing facilities for measuring. If you are unsure if your business requires a Legal for Trade certification, please contact us.