Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food and pellets cannot be returned. We also do not accept products that are intimate or hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rosescale.com and send your item to: 1325 Old Highway # 2, Unit # 3, Belleville, ON, K8N 4Z2, Canada.
To return your product, you should mail your product to: 1325 Old Highway # 2, Unit # 3, Belleville, ON, K8N 4Z2, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
